"Thanks for getting us out of this situation. Really appreciate Karan for his quick and knowledgeable support. I sure feel relieved having opted for your service. "
Jim KucernakIP Technologies
"This project was pending install for almost an year. You guys worked it as if it was no big deal working on mobility solution. "
Dhwanit VaidyaOmantel
"Support team worked effortlessly to identify a switch port from where broadcast storm originat ed. I could never imagine fixing such a situation without your help. Thanks team!"
Larry PutiyonTSIVA
Essentials of this Service Delivery Model
Our service delivery model has five essential components which help ensure, maximum up-time of your network through proactive approach and creates readiness for quick reaction in case of a critical incident eventuality. Below are the essential services included.
1. Pre Contract - Network Assessment & Remediation - Before getting into the Maintenance & Monitoring agreement, Pre-contract Network Assessment & Remediation is performed, to ensure a healthy Network & IT infrastructure is being managed and no anomalies/problems are inherited.
- Security Assessment
- Network Design Review
- Performance & Throughput Testing
- Configuration Audit for Network Infrastructure devices
We certainly are not doing regular break-fix. Very granular information achieved by pre-assessment, active monitoring and preventive maintenance, helps us develop deep insight that facilitates our quick reaction and speedy isolation of root cause of issues and fix them faster.
2. Network Monitoring: 24x7x365 Proactive Network Monitoring & Alerting for Network Devices i.e. Routers Switches Firewalls, WAN/VPN Links, VoIP Servers, Applications, Servers
3. Preventive Maintenance: Periodic rollout of hotfixes, patches, IOS Upgrades, Config Backup, firmware upgrades, logs archive, disk space maintenance, phones batch testing, QoS & IP SLA testing, etc
4. TechSupport: 24x7 SLA driven Network & IT Support via Phone, Email, Chat, Web Portal or Remote Session for Change & Incident Management,
- Change Management: Move, Add, Change, Delete, Password Resets, Features configuration, etc
- Incident Management: Troubleshooting, End User requests, fixing service disruption
5. Periodic Reporting and Review
- Reports of Service Delivery, including Open & Resolved Tickets, Average Response time, Average Resolution time, CSAT Score
- Reports generated from NMS providing details of Uptime, Availability and performance metrics.
- Review with your Management team to track progress