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"Thanks for getting us out of this situation. Really appreciate Karan for his quick and knowledgeable support. I sure feel relieved having opted for your service. "

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"Support team worked effortlessly to identify a switch port from where broadcast storm originat ed. I could never imagine fixing such a situation without your help. Thanks team!"

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TSIVA
Technical Support Outsourcing
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Home | Services | IT Outsourcing

Technical Support Outsourcing - IT Outsourcing

OEM and Leading Principal IT Vendors like HP, Dell, IBM, Microsoft, Cisco and others alike have already achieved great customer retention with significant cost saving via IT Outsourcing. It's time now for System Integrators, Value Added Resellers and small & mid size IT OEMs/vendors to implement the already tested model.

Network Implementers has rich experience in providing IT Outsourcing services and Remote IT Helpdesk. We can provide IT outsourcing service for your customers' Infrastructure Management on your behalf. Customers need post sales service and lot often this is a deciding factor to give business. Partner with us to provide an incomparable service to your customers, sell them the advantage of managed service provider (MSP) without adding another cost center to your company. So be the next one to reap the benefit of an IT outsourcing company, get 24x7 coverage and yet reduce the monthly IT cost for your customers!

Benefits Hard to Ignore
  • A new PROFIT CENTER for you - now earn on 24x7 Monitoring & Support Servicing by leveraging on our NOC even though you don't have one setup.
  • Your support portfolio is Enhanced - case studies of NOC support to one customer can help you win more Business from other prospects
  • Support helps maintain constant touch - Other than direct revenue, 24x7 support would help maintain rapport with existing customers and identify business opportunities.
  • World Class support - customer gets best in class 24x7 monitoring
  • We are NSP - Being Neutral Services Providers (we don't sell hardware) we pose 0% conflict of interest
  • We are NSP - Being Neutral Services Providers (we don't sell hardware) we pose 0% conflict of interest
  • High Skilled Techs without Fulltime recruitment
  • You can Focus on you Core activities
  • Better Risk Management - shared model
  • Performance metric measurement - KPI, SLA tracking
  • Staffing Flexibility
What We Can Offer
  • 24x7 USA Phone DID or 800 Toll Free Number - to be answered by our Remote IT helpdesk and greeted as "YOUR COMPANY".
  • SLA based Technical Support via Phone, Email, and Remote Session.
  • Incident Management & Change Management with history logged in Helpdesk Ticketing System
  • Call Detail Records of all inbound/Outbound calls received on your DID.
  • 24x7x365 Monitoring, of Network, Servers, Desktops and other IT Infrastructure
  • SNMP based availability & performance reports rebranded as "YOUR COMPANY" that you can share with the customer
  • Periodic Service Delivery, CSAT and SLA tracking reports rebranded as "YOUR COMPANY" to be shared with customer
  • 3-tier Support and Escalation as per ITIL Standards & Security in Line with ISO 27001 Standards
  • Multi vendor technical assistance, Cisco, Microsoft, Linux, IBM, HP, Extreme, Planet, WatchGaurd, NetGear, SonicWall, 3Com...
  • Hi-Tech lab for staging & PoC before Remediation
  • Vendor Management (Circuit restoral & Cisco TAC resolutions)